The Reserve Bank of India (RBI) has decided to conduct a customer satisfaction survey to find out the impact of the recent mergers of state-owned banks on banking services being availed by individuals. Among other things, the respondents will be asked whether the merger was positive from the point of customer services. The choice before the customer will be to tick one of the following options -- strongly agree; agree; neutral; disagree; or strongly disagree.from IndiaTV Business: Google News Feed https://ift.tt/3evR0z5
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